General Questions & Answers

What happens after I purchase?
After you complete the purchase of your package, you will be brought to a "Getting Started" page on HelpGrowCT.com. You will complete a &quo...
Sun, 3 May, 2015 at 3:28 PM
What is the purpose of the "Getting to Know You" assessment?
After you purchase, you will be asked to complete the "Getting to Know You Assessment". The reason for completing this is so that your dedic...
Sun, 3 May, 2015 at 3:31 PM
Why do I have to schedule an onboarding meeting?
The purpose of the onboarding meeting is so that: You can meet your dedicated Account Manager You can learn how to maximize the value from our p...
Sun, 3 May, 2015 at 3:32 PM
How long will the onboarding meeting take?
The onboarding meeting is scheduled for a 45 minute time block, but you should set aside 1 hour just in case it runs longer.  
Sun, 3 May, 2015 at 3:34 PM
What should I have prepared for the onboarding meeting?
After you purchase, you will be brought to a private section of HelpGrowCT.com that hosts information on the different products that we offer. To prep...
Sun, 3 May, 2015 at 3:38 PM
How do I access my accounts?
You can navigate to your accounts by logging in to HelpGrowCT.com and going to your "Getting Started" Page.  Then, you can use the links lab...
Mon, 4 May, 2015 at 7:27 AM
I'm having a problem, what do I do?
Please check out our Knowledge Base first to see if a solution already exists. If you cannot easily find a solution, then please submit a ticket through ou...
Mon, 4 May, 2015 at 7:29 AM